Desktop Support Specialist

The Desktop Support Specialistwill play a key role in the Museum’s IT Department. You will provide maintenance of the computer desktop environment by analyzing requirements, resolving problems, installing hardware and software solutions, and supporting the internal IT Helpdesk. Working with staff and vendors, you will support the Museum’s systems, performing upgrades and implementations. As a primary IT representative within the Museum, you will interface with different constituents to provide efficient and high quality IT assistance.

Department: IT
Reports to: CIO
Date posted: October 9, 2017
FLSA Status: Exempt
Schedule: Full-Time

Responsibilities:

  • Monitor and respond quickly and effectively to requests received through the IT helpdesk tracking software
  • Modify configurations, utilities, software default settings, etc. for the local workstations; perform timely hardware, software maintenance and upgrades as required
  • Assist with onboarding of new users and work independently to research, install, test and configure new workstations, peripheral equipment and software
  • Maintain inventory of all equipment, software and software licenses and document internal procedures
  • Use good judgment to determine which issues to report for escalation
  • Train staff in Desktop software use and best practices
  • Perform systems upgrades and maintenance, including Retail Pro POS, ACME POS, Great Plains Financial, Salesforce, TMS (Gallery Systems), and Aleph Library cataloging
  • Manage all printer and copier hardware and liaise with vendors
  • Assist with other Museum IT projects as needed

Requirements:

  • Bachelor’s Degree in Information Systems, Business, Communications or related Field;  MCP, A+ certification, or Microsoft Specialist training preferred
  • A minimum of 2 years relevant technical experience
  • A strong aptitude in both Windows and Apple (MAC) OS repairs, spy ware and virus removal, hardware, upgrades and troubleshooting; including an understanding of the following:
    • Windows XP/7, MAC OS X
    • MS Office 2010 products (Excel, Outlook, Word, PowerPoint and Access),
    • Networking (TCP/IP, DNS, DHCP, VPN and wireless configuration)
    • IPhone, iPad, Android devices
    • PC and MAC imaging software
    • JAMFs MAC management environment
    • Adobe creative suite
  • Exceptional verbal and written communication skills and an ability to think creatively to solve problems
  • Outstanding interpersonal skills and the ability to train others in computer systems and software
  • Strong planning and organizational skills with a high level attention to detail

Schedule & Physical Requirements:

  • Ability to work a flexible schedule – candidate will work Sundays and will have Wednesdays off during the week; Candidate will be expected to work holidays when the Museum is open but the offices are closed
  • Ability to transport and carry equipment up to 50 lbs

To apply, please email resume and cover letter to:

Associate Director, Human Resources
The Jewish Museum
Phone: 212-423-3286

The Jewish Museum is an Equal Opportunity Employer.